FAQ

Frequently asked questions

Where are your masks made?


Our masks are sewn locally in Markham, Canada




What are your masks made of?


Our masks are 3-ply made with 2 layers of 100% cotton plus a middle layer of polypropylene material. This is consistent with the latest guidance from health authorities to increase protection.




Do your masks have filter pockets?


Our masks have an inner layer of polypropylene material. They do not have a filter pocket.




Are the earloops comfortable?


Our earloops are made of soft elastic and are adjustable to ensure a comfortable fit. Using beads on each side, you can adjust the loops to your liking. This feature ensures you have a comfortable and snug fit.




Do your masks stay in place? Many masks slip down under the nose.


Yes! Our masks have a sturdy and flexible wire sewn in, that fits over the nose. This allows you to shape the mask for a snug fit and keep it firmly in place. This also helps prevent glasses from fogging up.




How should I wash my mask?


We recommend hand-washing after each use. In order to preserve the earloops and nose wire, soak in warm soapy water for 20 minutes, then rinse and air dry.




Can I return or exchange my mask?


Due to the personal nature of face masks, we are unable to accept returns or exchanges. All sales are final.




Are your masks medical grade?


Our masks are not medical grade. If you are looking for medical grade protection we suggest you purchase an N95 or similar product.





© 2021 Masks Markham

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