Store Policy

Availability of Product

Please note that substitutions may be necessary due to availability of fabrics, elastics and adjustor beads. Masks Markham will contact you if a substitution is necessary.

We reserve the right to discontinue or replace items on this website at any time. 

Large Orders

Please contact us directly at info@masksmarkham.com for large orders.  Please email us regarding orders containing over 20 masks to ensure fabric availability. 

All Prices and Shipping Subject to Change

About Our Masks

Our masks are 3-ply cotton and intended to aid with the prevention of community spread. Masks Markham does not make any claims - medical or otherwise - about our products. We recommend reviewing Health Canada's guidelines about COVID19 prevention and the use of masks (and other measures such as social distancing and hand washing). 

Customer Care

Feel free to contact us at info@masksmarkham.com if you have questions about our products. We will do our best to get back to you as soon as possible. 

Privacy Policy

In order to do business with you, we receive, collect and store information you enter on our website or provide us in any other way. We collect the Internet protocol (IP) address used to connect to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How We Collect Information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why We Collect Information:

We collect Non-personal and Personal Information for the following purposes:
To provide and operate our Services (e.g. using your address to ship to you);
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How We Store and Use Information:

Our company is hosted on the Wix platform. They provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through their data storage, databases and applications. They store your data on secure servers behind a firewall. 

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Communicate with You:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed, to ask your opinions through surveys, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How We Use Cookies and Tracking Software:

This site uses cookies to improve your site experience, for security and e-commerce and marketing purposes. For details on how the Wix platform uses cookies and the specific types used, please refer to https://support.wix.com/en/article/cookies-and-your-wix-site 

This site uses Google Analytics and other tools to create insights to help optimize the site experience.

If you have any questions, please contact us.

 

Payment Methods

Masks Markham accepts Visa, MasterCard and debit cards.

Payments are processed using SSL encryption to protect your data.

© 2021 Masks Markham

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